We want you to absolutely love your nails! 💕
We stand behind our designs and quality. If you're not happy with the design or quality of your nails, let us know within 7 days of delivery, and we'll make it right or give you a full refund. Your request will be fully resolved within 30 days.
To make a request, email us at support@lilynailsart.co with your order number, a short description of the issue, and photos of your nails.
If a nail breaks during wear or a charm falls off, don't worry! Email us at support@lilynailsart.co with your order number and a photo, and we'll send a replacement as soon as possible. 💅
We don't offer refunds or returns for incorrect sizing. Instead, we're happy to remake your set in the correct size for a small fee to cover our time and materials, so you can wear and love your nails. Just email us at support@lilynailsart.co with your order number and the sizes you need.
Tip: Check our sizing guide before ordering, and contact us if you're unsure. We're happy to help you find your perfect fit!
If your order arrives damaged, defective, or we sent the wrong item, contact us right away at support@lilynailsart.co. We'll replace or remake your set at no extra cost.
You can cancel your order within 24 hours of placing it for a full refund. Just email us at support@lilynailsart.co with your order number.
After 24 hours, your nails will already be in production, so we're unable to accept cancellations.
Please note: During sales and promotions, the 24-hour cancellation window does not apply. Sale orders go into production right away so we can keep up with high order volumes, and they cannot be cancelled once placed.
Approved refunds are processed back to your original payment method within 5–7 business days.
Just email us your order number and a short description of the issue at support@lilynailsart.co. We're always happy to help! 💅✨
