Refund policy
Refund policy
💕 Returns, Exchanges & Refunds 💕
We want you to absolutely love your nails! That’s why we offer a simple and fair returns policy.
💅 14-Day Returns & Exchanges
Not quite right? You can return or exchange eligible new, unused products within 14 days of delivery.
To be eligible:
- Items must be unused
- In their original condition
- In original packaging
🛠️ Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or we sent the wrong item, please contact us right away at support@lilynailsart.co
We’ll make it right by replacing or remaking your item at no extra cost.
🎨 Custom Orders & Custom Sizing
Because custom-made designs and custom-sized sets are created specifically for you, these items are final sale and are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or incorrect.
📦 How Returns Work
Returns are processed by mail.
Once your return is approved, we’ll provide instructions for returning your item.
💸 Refund Timeline
Approved refunds are processed back to your original payment method within 5–7 business days after we receive and inspect your return.
💌 Need Help?
Questions? Need to start a return?
Email us anytime at support@lilynailsart.co — we’re always happy to help 💕
